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Designed to connect with customers through a collaborative conversation in order to generate mutual benefit in an environment of trust and transparency for business. It is the response of the companies to the current control of the conversation by the client”. (paul greenberg). The most correct way would be the following exposed in these 4 points. Singapore Phone Number List Qualify potential customers based on their expectations of value and value to the company. Understand the individual needs of each type of customer. Their preferences and purchasing behaviors. Build individualized solutions for each type of client. According to their individual needs. And establish contact points to develop these relationships. Monitor customer experiences in all aspects of value Singapore Phone Number List.

To ensure the achievement of high levels Singapore Phone Number List of satisfaction and loyalty. But it cannot be forgotten that true success lies in knowing the client. Who is the client? What does the customer want? How is the client informed? How do you communicate? How did you get there? What consumption habits do you have?. Etc. For chiesa de negri. C. (the five pyramids of relational marketing. Barcelona. Ediciones deusto) the customer knowledge process has “5i”. Information to know and understand the customer. Identification of the most profitable customers. Intensification and improvement of the relationship with these customers. Integration of the client in the processes Singapore Phone Number List.


Investment optimally in the relationship with the client. The technological platform is usually confused with what crm really means in a company. Singapore Phone Number List Crm is colloquially called the technology tool used to control the strategy. If we take into account the strategic point of the crm. We can observe the factors of success that it will entail. Organizational factors . Everything related to project leadership management. Organizational hierarchical structure. Human resources. Etc. Technological factors . Crm software systems allow companies to offer personalized and higher quality work. Singapore Phone Number List Helping to control and monitor the company's clients. Customer orientation factors .