In fact, artificial intelligence has numerous applications in marketing beyond this Phone Number List which can help to increase traffic and boost sales. Wait Times Both chatbots and conversational AI help to reduce wait times in contact centers by taking the burden of dealing with simple requests away from human agents, allowing them to focus on more complex issues. Conversational AI is capable of handling a wider variety of requests with more accuracy, and so can help to reduce wait times significantly more than basic chatbots. Source: Spiceworks Multichannel Rule-based chatbots can only operate using text commands, which limits their use compared to conversational AI, which can be communicated through voice.
This means that conversational AI can be deployed in more ways than rule-based chatbots, such as through smart speakers, as a voice assistant, or as a virtual call center agent. Therefore, one conversational AI can be installed by a company and used across a variety of mediums and digital channels. Why are Companies Switching to Conversational AI? Businesses will always look for the latest technologies to help reduce their operating costs and provide a better customer experience. Just as many companies have abandoned traditional telephony infrastructure in favor of Voice over IP (VoIP) technology, they are also moving increasingly away from simple chatbots and towards conversational AI.